A courtesy adjustment is a refund or credit that Amazon gives to a customer as a gesture of goodwill. It is not required, but Amazon may choose to make a courtesy adjustment if there is a problem with an order or if the customer has had a negative experience.
There are many reasons why Amazon might make a courtesy adjustment. For example, they might do it if:
- The customer received a damaged or defective item
- The item was not as described
- The customer had to wait a long time for the item to be delivered
- The customer had a problem with their account
If you think you deserve a courtesy adjustment, you can contact Amazon customer service. They will review your case and decide if they are willing to make an adjustment.
Here are some tips for getting a courtesy adjustment from Amazon:
- Be polite and respectful when you contact customer service.
- Explain the problem in detail.
- Provide any documentation that supports your claim.
- Be willing to work with customer service to resolve the issue.
If you are successful in getting a courtesy adjustment, it will be applied to your account as a refund or credit. You can use this refund or credit to purchase other items from Amazon.
Here are some examples of when Amazon might make a courtesy adjustment:
- If you receive a damaged or defective item, Amazon may refund your purchase price or send you a replacement item.
- If you receive an item that is not as described, Amazon may refund your purchase price or send you a replacement item.
- If you have to wait a long time for an item to be delivered, Amazon may refund your shipping costs or give you a credit towards a future purchase.
- If you have a problem with your account, such as a billing error, Amazon may credit your account for the amount of the error.
It is important to note that Amazon is not obligated to make a courtesy adjustment. However, they often do so as a way to show their appreciation for their customers and to resolve any issues that may arise.